Letter to the Royal Mail
In relation to recent publicity about the ‘Royal’ (but privatised ) Mail, the fact that late afternoon collections have ceased without any consultation in, from, for instance, almost 100 post boxes in Crawley (and I believe nationwide) has received little or no publicity. My letter to ‘Royal’ Mail did elicit a generic response indicates this is a nationwide reduction in the postal service with no reduction in the price of posting a letter. The only response was of the ‘there is no alternative ‘ variety saying that it is either such reductions or the removal of these post boxes.
In my Ward in Crawley (Northgate) -; which is a classic New Town Neighbourhood where provision of day to day services locally is axiomatic -; all five post boxes have lost their late afternoon collection in the residential areas. Afternoon collections are now only available in the town centre or across main roads in different Neighbourhoods.
I have written to the Crawley ‘Royal’ Mail management on a number of occasions as a local councillor over a period of weeks and not even received an acknowledgement -; as well as visiting the ‘Royal Mail’ depot and appealing personally to a Manager for the Neighbourhood Shopping Parade post box -as a minimum – to retain its afternoon collection. The response I received was that it was a ‘tough call’ but there was little chance of any positive changes because it was a national headquarters decision. Even after this visit to an isolated depot, I have not received a written or electronic response.
I was told by the Manager that this decision had been sanctioned by OFCOM on the basis that if it was not, central government would intervene and overrule OFCOM….
I am certain that this decision to reduce late afternoon collections will impact nationwide negatively on those without internet access or internet skills or those who actually like to write real letters or those without access to a car or those with limited mobility -; or all or a combination of these -ie probably mainly an older people.
Lastly, I would expect an organisation which includes the word ‘Royal’ in its name could at least have the grace to respond to correspondence -; especially given its central purpose to manage the nation’s Mail!
Cllr Geraint Thomas
Labour and Cooperative councillor for Northgate Ward, Crawley